Selection skills training

Many managers and staff in HR departments need to develop more detailed knowledge, understanding and experience of assessment for selection, promotion and development. We encourage and work with you to develop ownership and independence in the design and management of your selection processes.

We provide training in structured interview and assessor training skills.

Our programmes in Assessor Training skills provide the ability to:

  • Understand the context and rationale for assessment best practice
  • Explore the role of competencies in selection processes, their relationship to job performance and examples of effective and ineffective behaviour
  • Understand the core skills and abilities required for assessors
  • Understand and use the evaluation and rating procedure
  • Define the task of assessors
  • Understand the importance of, and practice obtaining and using behavioural evidence
  • Practice the essential techniques of assessment:
    • to observe and record evidence, accurately and objectively
    • to classify behaviour into the competencies measured
    • to evaluate performance according to the defined rating scale
  • Use the evidence obtained to give accurate constructive one-to-one feedback with sensitivity
  • Understand the relevant equal opportunities, diversity and ethical issues

 Our programmes in Structured Interviewing skills training provide the ability to:

  • Understand competency-based interviews
  • Design or update role profiles for use as the basis for selection
  • Shortlist candidates against fair, relevant and essential criteria
  • Plan and prepare for an interview
  • Project a professional image of the organisation using good interpersonal skills that builds rapport, puts the candidate at ease and enables them to perform to the best of their ability
  • Design effective and fair interview questions based on the essential requirements of the role and specified criteria
  • Conduct effective interviews
  • Maintain a focus on the objectives of the interview and keep the interview on track
  • Elicit essential information from candidates by using good questioning techniques to make informed and accurate selection decisions
  • Make effective and fair decisions based on the evidence obtained from the interview
  • Write evidence-based interview reports and provide constructive feedback to candidates
  • Avoid sources of bias in the interview
  • Understand and apply equal opportunities legislation to all stages of the selection process to ensure processes are fair and justifiable and to encourage diversity within the organisation

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