Coaching skills


Leaders are recognising the significant benefits that can be gained from managers adopting a coaching style of management. We encourage and work with you and your managers to develop awareness, responsibility and ownership as the underpinning principles of coaching for development.

Organisations are becoming increasingly aware of the value of coaching to address development needs and performance issues, meet targets, grow the business and compete in the marketplace, increase employee engagement and satisfaction and reduce turnover. 

Our development programmes in coaching skills deliver a blended programme.

This involves pre-course self-directed learning, a development workshop, knowledge modules, self-assessment, coaching and workplace development:

  • A ‘Delegate Handbook’ for preparation in advance of the workshop.
  • A practical, experiential 2-day workshop, supported with materials and resources contained in a file and CD.
  • Knowledge modules to develop understanding and awareness of effective coaching techniques, skills and practice involving the reading of set books (Julie Starr ‘The Coaching Manual’; John Whitmore ‘Coaching for Performance’; Clutterbuck and Megginson ‘Techniques for Coaching and Mentoring’).
  • Self-assessments questionnaires, linked to the skills of an effective coach and aligned to the professional standards developed by European Mentoring and Coaching Council.
  • 1½ hour telephone coaching sessions with a coach.
  • Coaching practice with identified coachees, who are members of their staff.
  • Documentation to support coaching, including personal learning plans, reflection notes and progress reviews.
  • 180 degree feedback from coachees.
  • Final submission of a self-development portfolio.

Our programme in Coaching Skills for managers provide managers with the ability to:

  • Understand the essential philosophy and concepts of coaching and mentoring
  • Establish effective relationships for coaching built on trust, rapport and listening
  • Understand and apply the relevant ethical issues
  • Understand and conduct a self-assessment of learning styles
  • Understand the core values, skills and qualities required for effective coaching and apply these in coaching practice sessions
  • Apply coaching tools and techniques in coaching, e.g. the ‘GROW’ framework, problem solving models, solutions-focused thinking 
  • Practice coaching skills, tools and techniques
  • Reflect on their performance
  • Give and obtain feedback, and obtain 180 degree feedback
  • Take coaching back to the workplace with an action plan for putting skills into practice

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